Refund policy

Refund & Return Policy

Last Updated: June 2026

Welcome to Beyoncé Official Shop. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our refund and return policy below.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase or order confirmation is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards

  • Digital products

  • Personalized or custom-made items

  • Final sale or clearance items

  • Products showing signs of wear, washing, or damage caused by the customer

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

Once reviewed, we will offer a replacement, store credit, or full refund where applicable.

Refunds

After we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved:

  • Refunds will be issued to your original payment method.

  • Processing times may vary depending on your payment provider.

  • Please allow 5–10 business days for the refund to appear in your account after approval.

Shipping charges are generally non-refundable unless the return is due to our error.

Order Cancellations

Orders may be canceled within 12 hours of purchase. After this period, orders may already be in processing and cannot be guaranteed for cancellation.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent.

  • The item arrived damaged or defective.

  • The return is due to an error on our part.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Exchanges

We currently offer exchanges for defective, damaged, or incorrect items only. If you need a different size or color, please contact our support team for assistance.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Website: merch-beyonce.shop
Email: info@merch-beyonce.shop

We are committed to providing excellent customer service and will do our best to resolve any concerns promptly.